JRB Case Manager

The Juvenile Review Board(JRB) Part-Time Case Manager are responsible for providing a holistic, clinically-informed, community case management services to families and youth to support youth compliance with the Juvenile Review Board (JRB) diversion plan.

Full Job Description

Essential Accountabilities:
● Manage assigned cases including but not limited to: Scheduling initial intakes, obtaining relevant school documentation, completing of JRB forms and case notes, scheduling panel dates, and providing all compiled data to JRB Program Coordinator.
● Meet with clients in the office, at home and in the community.
● Monitor progress of individual participants in meeting diversion plan goals established by the JRB panel, including but not limited: Attending therapy, tutoring, writing essays, attending education/awareness programs and other required JRB activities.
● Coordinate community service placements and supervision of participants as required
● Coordinate positive youth development activities for participants
● Refer clients to a variety of services such as therapy, educational services, substance abuse treatment and youth mentoring.
● Attend community events and activities with clients.
● Attend and participate in community meetings and events.
● Complete follow-up contact, as required with participants
● Other relevant related duties, as assigned.

Qualifications: Demonstrated ability to manage multiple projects, programs, and deadlines Effective leadership and time-management skills

● Strong written and verbal communication skills
● Excellent interpersonal skills
● Effective organizational and problem-solving skills
● Ability to stay calm in difficult and emotional situations
● Understanding of laws and regulations pertaining to the custody, welfare, protection, and detention of juvenile offenders
● Knowledge of state and local directives and guidelines regarding juvenile case management
● Ability and flexibility to complete tasks virtually, if necessary
● Ability to work evenings and weekends on occasion.
● Criminal and DCF background check will be required.
● Must have a valid Driver’s License and an insured automobile for home visits, school visits, etc.
● Proficient in Microsoft Office Suite & ability to use Zoom & Microsoft Teams.

Education and Experience: Bachelor’s Degree and/or 2-4 years experience working with adolescents and families in a community setting. Case Management experience preferred.

Job Type: Part-time

Salary: $19.00 – $20.00 per hour

● Life insurance
● Professional development assistance

● Day shift
● Monday to Friday
● No nights
● No weekends

Ability to commute/relocate:
● New Haven, CT 06515: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Male Involvement Program Manager / Full Time

This highly responsible professional position is responsible for the provision of integrated supportive services to identified non-custodial fathers within the scope of established policies, procedures, and applicable legal mandates relevant to the operation of the MIN (Male Involvement Network) program and network. The program manager reports directly to the Associate Director.

Full Job Description

JOB TITLE: Male Involvement Network Porgram Manager
JOB TYPE: Salary, Full Time

SUMMARY: The program manager must be reliable, dependable and have considerable knowledge of the principles, techniques, and methods of social work, a working knowledge of family dynamics, issues and services, as well as knowledge of the economic, emotional, psychological and social factors influencing the behavior of urban families and knowledge of, and sensitivity to, varying urban cultures. Also, some knowledge of fatherhood programming and workforce development strategies.

Written and oral communication skills, ability to prepare clear and concise reports; ability to absorb considerable information and grasp new concepts quickly; time management skills, good interpersonal skills, and the ability to function independently and interact well with a wide variety of community members and circumstances.

Key responsibilities:

  • Plans, organizes and directs the work of the Male Involvement Network and assists in monitoring the contracted services accomplishing the goals and objectives set forth by the agency and any operation agreements entered into by the Executive Director of the Urban Community Alliance
  • Analyzes and evaluates scope of services, prepare reports, and recommendations to enhance program effectiveness.
  • Responsible for day to day management of the Male Involvement Network.
  • Assists in the development of office and administrative procedures concerning the program.
  • Interviews, hires, directs and discharges in conjunction with the Executive Director, Associate Director and Case Management services all staff members in the Male Involvement Network in accordance with the employment policies and procedures of the Urban Community Alliance.
  • Supports the supervision and operation of  case management..
  • Establishes and maintains a harmonious and highly professional working relationship with staff
  • Establishes and maintains relationships with community providers, donors and stakeholders.
  • Generates reports and recommendations that are logical, reasonable and consistent with management goals and objectives of the organization.
  • Responsible for directing and implementing a wide range of service through the Male Involvement Network to support the service needs of the fatherhood program participants.
  • Develops and implements annual project plan of action for the Male Involvement Network.
  • Follows and disseminates guidelines for interagency coordination at the local level necessary to assure effective operation of the unit. 
  • Participates in leadership position in the design and implementation of appropriate staff training

Key Skills:

  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail 
  • Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors 
  • Expert level written and verbal communication skills 
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability 
  • Emotional maturity 
  • Highly resourceful team-player, with the ability to also be extremely effective independently 
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response 
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment 
  • Forward looking thinker, who actively seeks opportunities and proposes solutions

Education and Experience:

  • Bachelor’s degree preferred 
  • Proficient in Microsoft Office (Google Suite, Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and social media web platforms
  • Have knowledge of the community issues and how family dynamics are affected 
  • A minimum of five years of experience working for a non-profit organization and working with young adults, with an understanding of the criminal justice environment
  • Strong ability to make connections to judicial, educational, vocational, internship/apprenticeships, and employment opportunities
  • Official record check of criminal history and DCF history of substantiated abuse or neglect is required.  

Physical Requirements:

  • Must be able to sit, stand, walk, talk, see, hear, and reach with hands and arms. 
  • Must be able to lift 20 pounds at a time
  • Note: Physical requirements may be achieved with reasonable accommodation that does not result in an undue hardship to the organization

Note: Physical requirements may be achieved with reasonable accommodation that does not result in an undue hardship to the organization


Intensive Family Preservation Case Manager

Urban Community Alliance (UCA) is a 501(c)(3) nonprofit located in New Haven. Connecticut. Our mission is to empower families of color to develop healthy attachments and promote physical, emotional, social and spiritual well-being while developing a positive connection to their communities. UCA is an equal opportunity employer and do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status or any other legally protected class status in its employment practices. This position is a full-time position and benefits are eligible.

Full Job Description

JOB TITLE: Intensive Family Preservation Case Manager
JOB TYPE: Full-Time Salary
SALARY RANGE: $45,000 – $48,000 Annually
REPORTS TO: IFP Program Manager

SUMMARY: Bachelor or Master Level Intensive Family Preservation (IFP) Case Manager will provide case management-hands-on assistance and parent education in a variety of areas relating to family functioning.
These areas may include parenting education, communication skills, home environment, personal hygiene, nutrition and meal planning, employment, budgeting and school issues/attendance and recreation. Some assistance with transportation may be necessary.
The Department of Children and Families (DCF) refers families in which child abuse or neglect has been substantiated. IFP provides intensive, in-home parenting education to strengthen protective factors and reduce risk factors in family functioning. Services are provided within the context of a home-based family preservation program which utilizes a strengths-based solution-focused model.

Written and oral communication skills, ability to prepare clear and concise reports; ability to absorb considerable information and grasp new concepts quickly; time management skills, good interpersonal skills, and the ability to function independently and interact well with a wide variety of community members and circumstances.

Key responsibilities:

  • Prepare an Initial Assessment and Plan of Service which outlines the family background strengths, concerns and recommendations with a focus of child risk and protective factors;
  • Provide intensive, in-home, parenting education to the family to reduce risk and strengthen protective factors and support and advocacy to help families achieve their goals;
  • Provide transportation as necessary; have properly insured car available for transportation;
  • Provide crisis intervention as necessary;
  • Accept on-call responsibility as assigned;
  • Participate in case conferences with DCF staff, school conferences and court appearances with the family as requested;
  • Provide family advocacy and linkage to community resources as needed;
  • Participate in ongoing assessment and evaluation of the family’s goals.

Client Service Documentation:

  • Provide necessary client information and documentation to DCF as required (contact logs, reports, case updates)
  • Establish and maintain appropriate professional files which provide all necessary documentation regarding the family
  • Provide weekly updates to supervisor regarding all cases and participate in weekly face-to face meetings with supervisor
  • Attend individual and team supervision meetings; participate in monthly staff meetings
  • Participate in monthly in-house training sessions.

Activities are guided by the professional social work code of ethics and rules of confidentiality. A thorough knowledge of family functioning as described in the Job Description is expected with emphasis on the case manager’s cultural competence and bi-lingual Spanish-English competence. Competence in providing home-based parenting education to families when abuse/neglect of children has been substantiated and a thorough knowledge of community resources is expected.


  • A valid driver’s license
  • Possess a Bachelor’s degree in a related field or; and or equivalent professional work experience
  • Proficient computer skills including knowledge of Microsoft and Excel spreadsheets
  • Have experience as a case manager or work related field
  • Experience working in urban settings

Education and Experience:

  • 2+ years demonstrated experience.
  • Bachelor’s or Master’s degree in related field
  • Demonstrated knowledge and proficiency in using Microsoft Excel
  • Strong ability to make connections to judicial, educational, vocational, internship/apprenticeships, and employment opportunities
  • Integrity/ethics beyond reproach and a passion for Impact’s mission, vision and values


  • Problem solving, analytical ability and interpersonal skills are important to perform successfully in this position.
  • Must be able to interpret, synthesize and analyze financials, metrics and other data, and arrive at supportive conclusions and recommendations.
  • Proven time management skills ability to manage multiple simultaneous projects to establish deadlines.
  • Demonstrated adaptability and flexibility to new ideas and approaches.
  • Outstanding organizational skills.
  • Attentive to detail, producing consistent, reliable, accurate and understandable work products.
  • Must maintain confidentiality.
  • Ability to establish and maintain positive and effective work relationships with coworkers and internal clients.
  • Demonstrates outstanding time management skills and interpersonal leadership. Strong written, verbal and listening communication skills.

Physical Requirements:

  • Must be able to sit, stand, walk, talk, see, hear, and reach with hands and arms.
  • Must be able to lift 20 pounds at a time
  • Note: Physical requirements may be achieved with reasonable accommodation that does not result in an undue hardship to the organization

To apply for this position, send resume and cover letter to Eric Christmas, Associate Director: eric.christmas@ucainc.org

V.E.T.T.S. Coordinator / Part Time

The V.E.T.T.S. Manager will support the oversight and overall functioning of the V.E.T.T.S. Program including and not limited to co-training staff, collaborating with stakeholders and  providers, coordinating events, completing data reports, assigning and maintenance of cases that meet the established productivity goals.

Full Job Description

JOB TITLE: V.E.T.T.S. Manager
JOB TYPE: Hourly, up to 20 hours per week


Key responsibilities:

  • Mentors and identifies at-risk youth and offers support, guidance, strength, and reassurance that builds the youth’s (mentee) capacity in decision-making, career and education choices, life skills and self-identity.
  • Train VETTS in their functions as role-models and mentors in collaboration with the Director of Programs; providing up to 20 Hours weekly supporting a VETTS mentee(s).
  • Schedules and prepares agenda for all VETTS bi-weekly Unit Meetings.
  • Reports weekly performance and production of VETTS mentors to the Director of Program and manages weekly Audit Reports and Spend-down.
  • Reviews and audits client case files Quarterly per Executive Director
  • Plans pro-social activities and identifies community resources and services to support VETTS mentoring relationships with mentees.
  • Recruits, Receives, Reviews, Assigns and follows-up on all case referrals to ensure VETTS meet their established productivity goal.
  • Develops a Recruitment plan for recommending and hiring VETTS for employment opportunities both state and locally.
  • Serves as the primary liaison for stakeholders and community agencies, including but not limited to the New Haven, BPT, CSSD, and Hartford, business and community-based organizations.
  • Articulates the VETTS goals, objectives and operations to staff, volunteers, stakeholders, public officials, community groups and organizations to achieve higher community visibility for the VETTS Program, (statewide and locally).
  • Supports the training and on-boarding of newly hired VETTS in conjunction with the Associate Director of Programs and Management Services Officer.
  • Provides Leadership in planning the VETTS Annual Youth Summit and Annual Fundraising Breakfast.
  • Other related duties as requested by the Associate Director and Executive Director to ensure the efficient and effective operations of the VETTS Program and the delivery of quality services to children and youth referred to the program.


Key Skills:

  • Documentation management.
  • Procurement management.
  • Analytical and problem-solving abilities.
  • Negotiation skills.
  • Interpersonal and communication skills.
  • Team-management skills.
  • Finance and accounting skills.
  • Organizational skills.

Education and Experience:

  • Bachelor’s degree in a related field is required. Master’s degree, preferred.
  • Five years of related experience are required. Experience in nonprofit settings preferred.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to access and navigate the production facility.
  • Must be able to lift 15 pounds at a time.

To apply for this position, send resume and cover letter to Shirley Ellis-West, Executive Director: shirley.west@ucainc.org

V.E.T.T.S. Mentor / Part Time

The V.E.T.T.S. Mentor will offer support, guidance, motivation, strength, reassurance, and accountability to their mentee. In addition, mentors encourage youth to explore developing their competencies and skills through a variety of activities (educational, recreational, career exploration, life skills, civic engagement, and positive youth development) in their emerging identity formation.

Full Job Description

JOB TITLE: V.E.T.T.S. Mentor
JOB TYPE: Hourly, up to 20 hours per week


Recruitment Policy

The VETTS mentor program encourages ongoing recruitment activities occur for new Vet mentors. As such, an Annual Recruitment Plan will be developed and will include recruitment goals, strategies to achieve those goals, an annual timeline, and budgetary implications. This plan will be kept current with any ongoing adjustments. Additionally, a detailed Quarterly Recruitment Activity Plan will outline specific tasks and activities. 

The designated Program Manager for VETTS assumes lead responsibility for the recruitment of new VETTS staff. Other program staff will support the Program Manager in these activities, as required.

Individuals who will be targeted to be VETTS staff include: 

  • U.S. Military Veterans from one of the four branches of the military service (Marine Corps, Army, Navy, Air Force and Coast Guard`) who have received an honorable discharge from their branch of service; this could also include the Coast Guard. 


VETTS Eligibility Policy

It is the policy of the VETTS program that each Vet mentor must meet the defined eligibility criteria. Extenuating circumstances may be reviewed at the discretion of the leadership and acceptance may then be allowed when all eligibility requirements are not clearly met. These instances are expected to be rare. 

VETTS Mentor Eligibility Requirements 

  • Be a U.S. Military Veteran from one of the four branches of military service (Marine Corps, Army, Navy, and Air Force) and/or the Coast Guard 
  • Demonstrate a desire to participate in the program and be willing to abide by all VETTS program policies and procedures 
  • Complete screening procedures 
  • Be willing to adhere to all VETTS program policies and procedures 
  • Agree to attend VETTS Meetings and Trainings as required 
  • Be willing to communicate regularly with the Program Manager and submit weekly documentation of visits and activity
  • Have access to an automobile or other reliable transportation 
  • Have a current driver’s license, auto insurance, and a good driving record 
  • Have a clean criminal history
  • Not be a convicted felon. If the applicant has been convicted of a felony, then they may be considered only after a period of seven years with demonstrated good behavior and an appropriate corrective attitude regarding past behaviors 
  • No use alcohol or controlled substances in an excessive or inappropriate manner 
  • Not currently in treatment for substance abuse. If a substance abuse problem has occurred in the past the applicant must have completed a non-addictive period of at least two years 
  • Must complete HIPAA as well as pass a background check and DCF mandated reporting training 


VETTS Mentor Screening Procedures 

  • Attend, either by phone or in person, a pre-interview orientation with the Program Manager 
  • Complete written application 
  • Check criminal history: state criminal history, child abuse registry, sexual offender registry. Same checks performed in all states resided in as an adult, if warranted. 
  • Provide three personal references 
  • Complete personal interview with at least two staff, as designated by Program Manager 

To apply for this position, send resume and cover letter to Shirley Ellis-West, Executive Director: shirley.west@ucainc.org